Return & Refund Policy
30-Day Return Window
You may request a return within 30 days after the order is delivered. A return request must be approved before an item is sent back. Items returned without prior authorization may not be accepted or may experience processing delays.
Eligible Returns
To qualify for a return, the item should be unused or only reasonably inspected, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, and other included components. Proof of purchase or the order number is required.
Returns may be accepted when you changed your mind, ordered an unsuitable item, received the wrong item, or received an item that arrived damaged or has a confirmed manufacturing defect. For hygiene, safety, or product-integrity reasons, used cleaning compounds, opened consumable products, customized items, gift cards, and items marked final sale may be ineligible unless they arrived damaged, incorrect, or defective.
How to Request a Return
- Email service@fyneisa.com within 30 days of delivery.
- Include your order number, the item you wish to return, and the reason for the request.
- For damaged, incorrect, incomplete, or defective items, include clear photos or a short video showing the product, packaging, shipping label, and issue.
- Wait for our return authorization and packing or shipping instructions before sending the parcel.
Return Address
Approved returns must be sent to:
Unit 13, First Floor, No. 628 Xiahe Road, Siming District, Xiamen, Fujian, China
Please do not send a return until authorization has been provided. Use a trackable shipping service and retain the receipt and tracking number until the return and refund are complete. We are not responsible for unauthorized returns or parcels lost while being returned without adequate tracking.
Return Shipping Costs
For change-of-mind returns, accidental orders, or items that are no longer wanted, the customer is responsible for the return shipping cost and any applicable carrier charges. Original shipping charges are generally non-refundable unless required by law.
If we confirm that an item was damaged in transit, incorrectly sent, incomplete, or defective, we will provide an appropriate resolution. Depending on the circumstances, this may include a prepaid return label, reimbursement of reasonable return shipping costs, a replacement, missing parts, or a refund. Please do not purchase return postage for a damaged or incorrect item until our support team confirms the next step.
Damaged, Incorrect, or Defective Items
Inspect your order soon after delivery. Contact service@fyneisa.com promptly if the package or product is damaged, if the wrong item was delivered, if components are missing, or if the product appears defective. We will review the supporting information and provide the most suitable remedy based on the specific issue and available inventory.
Return Inspection and Refunds
After the returned item reaches the address above, please allow up to 5 business days for inspection. We will email you when the return has been reviewed and whether the refund is approved. Approved refunds are issued to the original payment method.
After approval, refunds are normally submitted within 3-5 business days. Banks, card issuers, and payment providers may require an additional 5-10 business days to display the funds in your account. We cannot control financial institution processing times.
Exchanges
If an exchange is available, contact us before returning the item. The fastest option may be to return the eligible item and place a new order after the return is approved. Replacement availability cannot be guaranteed until the request is reviewed.
Contact
For return or refund assistance, email service@fyneisa.com with your order number and relevant details.