Shipping Policy

Order Processing

Orders are normally prepared for shipment within 1-6 business days after payment is confirmed. Business days do not include weekends or public holidays. During major sales, holidays, severe weather, or periods of unusually high demand, processing may take slightly longer. If an item becomes unavailable after an order is placed, we will contact you using the email address provided at checkout.

Estimated Shipping Time

After an order has been processed and handed to the carrier, the estimated delivery time is 8-14 business days. Delivery estimates begin when the parcel is accepted by the carrier, not when the order is placed. Actual delivery times may vary depending on the destination, carrier network, customs procedures, local delivery conditions, weather, and other circumstances outside our reasonable control.

Shipping Rates and Free Shipping

We offer free standard shipping on qualifying orders of $45 USD or more. Orders below the free-shipping threshold may be charged a shipping fee, which will be displayed at checkout before payment. Any available expedited or alternative shipping options will also be shown at checkout.

Where Orders Are Fulfilled

Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability and the delivery destination. This means items in the same order may occasionally arrive in separate parcels. We do not represent that every order ships from a local warehouse.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing the tracking number or tracking link will be sent to the email address used at checkout. Carrier scans can take 2-5 business days to appear after a tracking number is created. Customers are responsible for providing a complete and accurate delivery address and for monitoring tracking updates after shipment.

Delays, Missing Parcels, and Delivery Issues

If tracking has not updated for several business days, the estimated delivery window has passed, or a parcel appears to be lost, please contact us at service@fyneisa.com. Include your order number, the recipient's name, and the delivery address so we can review the shipment with the carrier or fulfillment partner. We may ask customers to allow the carrier a reasonable investigation period before a replacement or refund decision is made.

If tracking shows a parcel as delivered but it cannot be located, please first check the delivery area, household members, neighbors, building reception, and any carrier delivery notice. Contact us promptly if the parcel remains missing. We will assist with the available carrier inquiry process, although final outcomes may depend on the carrier's investigation.

Address Changes and Undeliverable Packages

Please review the shipping address before completing checkout. Contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after processing begins. Additional shipping charges may apply when an order is returned because of an incomplete or incorrect address, refusal of delivery, or failure to collect the parcel.

Questions

For shipping questions, tracking assistance, or delivery concerns, contact service@fyneisa.com and include your order number.